News
AGI skepticism: Tellers vs. toll booth workers
3+ day, 3+ hour ago (618+ words) Artificial general intelligence (AGI) is a hot topic lately, and here's what it assumes: When machines can do a job, humans get replaced. It's intuitive. It's obvious. And for a great many jobs, it's completely wrong. As a leader, you'd…...
Technical debt is the tax killing AI ambition
2+ week, 3+ day ago (1095+ words) With thoughtful prompting and human judgement, AI delivers the bulk of what we need at speed. It is genuinely game-changing. But that wasn't the conclusion of the talk. What I didn't say was: we're ready. Let's roll AI out end-to-end…...
Push to replace workers with AI faces backlash — even from management
2+ week, 3+ day ago (1107+ words) Workers across the org chart appear nearly unified on one critical workplace topic of the day: AI should not replace them or their colleagues. Companies that are considering shedding employees in favor of AI agents will encounter resistance, not just…...
Mortgage transformation: a consulting perspective on the future of lending
7+ mon, 3+ week ago (299+ words) Traditional mortgage processes have been complex, paper-intensive, and slow, creating frustrations for both borrowers and lenders. With the UK mortgage market now valued at "1.68 trillion in outstanding residential loans and new mortgage commitments growing by 50.7% over the past year, the…...
The project of reform and revival that saved JAL
11+ mon, 6+ day ago (865+ words) Takashi Matsuzaki is a regular contributor to CIO Japan. He is an economics journalist based in Japan. After graduating from Chuo University Faculty of Law, he joined a publishing firm specializing in economics journals. After gaining experience, he went freelance…...