3+ day, 8+ hour ago   (685+ words) AI is impacting enterprises in many different ways, and workplace collaboration is a fundamental use case. Unified communications as a service has become the hub for how work gets done, and IT leaders need to understand how integrating AI is…...

4+ day, 2+ hour ago   (905+ words) It's easier to build analytics models, dashboards and different data views interactively thanks to foundation models, AI agents and conversational interfaces. But the cost of turning a great demo into a reliable enterprise system is often much more than the…...

4+ day, 19+ hour ago   (761+ words) Enterprises are adopting AI agents that select tools, access contextual data and complete multistep workflows. With the added autonomy that agentic AI brings to an organization, AI agent observability has become more important than ever. Traditional application observability shows if…...

1+ week, 3+ day ago   (518+ words) Human oversight of AI agents can fall short as reviewers face growing workloads. Learn how CIOs can rethink human-in-the-loop for AI....

1+ week, 5+ day ago   (1132+ words) AI deployment is a business problem, not just an IT project. Instead, some organizations are creating dedicated AI enablement teams that work directly with business units to identify their challenges, prioritize AI use cases and help deploy technology that improves…...

1+ week, 6+ day ago   (673+ words) According to the Massachusetts Institute of Technology, a staggering 95% of organizations are failing to see a return on their GenAI investments. These failures increasingly point the finger at workflows and architectures, not AI technology itself. In this Q&A with…...

2+ week, 4+ day ago   (704+ words) Enterprises spent the last two years racing to put generative AI into production. Now many CIOs are confronting a less obvious challenge: building the governance structures needed to manage AI systems that are becoming increasingly embedded in business operations. But…...

2+ week, 4+ day ago   (1161+ words) Artificial intelligence is changing customer service. It's also reshaping how enterprises pay for it. For decades, contact center software was sold using a familiar formula: Organizations bought licenses based on the number of agents using the platform. As AI agents…...

2+ week, 5+ day ago   (451+ words) Does the traditional shadow IT playbook work for shadow AI? No, but not for the reasons most imagine. With the right technology stack, IT teams can still discover and inventory a large share of the shadow AI tools in their…...

2+ week, 5+ day ago   (729+ words) Ask most executives why they can't fully trust their AI, and they will point at the model -- its opacity, its hallucinations, its black-box reasoning. They're looking in the wrong place. AI did not create your auditability problem. It exposed the…...